Personal service & quality clothing since 1884
Refund policy
Return & Refund Policy – Online Purchases
We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging with the confirmation of order.
Requesting a Return
You can request a return through your online customer account.
Once your request has been submitted, we'll review it and email you with further instructions. We aim to review return requests within 1–2 working days.
If you'd prefer not to use our online returns service, please contact us at info@ocbutcher.co.uk or call 01728 452 229, and our team will be happy to help.
Please wait until you've received our return instructions before sending your items back to us.
Unless an item is faulty or we've agreed otherwise, customers are responsible for the cost of return postage. We recommend using a tracked postal service and retaining proof of postage.
Returns address
O&C Butcher Returns
129–131 High Street
Aldeburgh
Suffolk
IP15 5AS
If you have any questions about a return, please contact us at info@ocbutcher.co.uk.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
For health and hygiene reasons, underwear, earrings and swimwear (if the hygiene seal has been removed) are not eligible for return.
Exchanges
We don't offer direct exchanges for online purchases, as stock and size availability can change quickly.
If you'd like a different size or colour, we recommend placing a new order through our website to secure your preferred item, then returning your original purchase for a refund in accordance with our returns policy.
This helps avoid disappointment if the item you want sells out while your return is on its way back to us.
If you need any advice on sizing or availability, please don't hesitate to contact our team. We're always happy to help.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@ocbutcher.co.uk.
Return & Refund Policy – In-Store Purchases
We do not give refunds on goods purchased in store unless they are faulty.
If you are not completely satisfied with your in-store purchase, simply return the item(s) to us at our Aldeburgh store in their original, unworn condition within 28 days of purchase. Please provide your proof of purchase and ensure the goods have all their original packaging and labels. We will be happy to exchange the item or issue a credit note.
These terms and conditions do not affect your statutory rights as a customer.