Delivery & Returns

UK Delivery

Out last UK posting date for Christmas delivery is 20th December 2018

Upon receipt of your order, we aim to dispatch all items within 2 working days. Your purchase will be delivered by the Royal Mail using Standard First Class delivery and you can expect your parcel to be delivered within 2 working days of dispatch.

Our delivery charges are as follows:
UK purchases over £50: free
UK purchases under £50: £3.50

If you require an item more urgently, please telephone us on 01728 452229 and we will arrange an alternative method of delivery. Please note this may result in increased delivery charges.

Overseas Delivery

Our last posting dates for Christmas are displayed below:

Tuesday 4th December     Africa, Middle East
Friday 7th December     Cyprus, Malta, Asia, Far East, Eastern Europe (except Poland, Czech Republic and Slovakia)
Saturday 8th December     Caribbean, Central and South America
Monday 10th December     Greece, Turkey, Australia, New Zealand
Friday 14th December     Canada, Czech Republic, Italy, Poland and USA
Saturday 15th December     Finland, Sweden
Monday 17th December     Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
Tuesday 18th December     Belgium, France, Ireland, Luxembourg

Upon receipt of your order, we aim to dispatch all items within 2 working days. Delivery times vary across the globe but our courier will provide tracking information to inform you of your parcel's progress.

Our delivery charges are as follows:
All purchases with Europe Standard Delivery: £10
All purchases with Worldwide Standard Delivery: £15
 

Returns

For the Christmas period we are offering an extended returns period. Any item purchased on on our website from the 1st November 2018 until 24th December 2018 is returnable until 31st January 2019.

If you are not completely satisfied with your purchase, you can return your items within 28 days for a full refund or exchange.  Goods must be unworn and in their original condition, complete with any labels and product packaging (ie shoe box).  

If you are returning goods for a refund or exchange, you are responsible for the cost of return. If the goods are faulty upon delivery we will reimburse your postal costs.

 

How to Return or Exchange:

1. There is no need to telephone us when sending us a return.

2. Complete the returns form that came with your initial delivery

3. Pack your parcel carefully and address to:

O&C Butcher (Outfitters) Ltd
129-131 High Street
Aldeburgh
Suffolk
IP15 5AS

4. Please take your parcel(s) to your nearest post office. Always retain a proof of postage. We are unable to compensate for parcels that are lost in transit.

5. When we receive your returned item(s) we will email you to confirm your return has been processed. You will receive your refund credit or exchange order (when in stock) within 2 to 3 weeks after you post the goods back to us.

Please note that refunds of items bought as presents can only be given to the original payer and if you decide to swap an item, we can’t stop the payer knowing.

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