Delivery

We want ordering from O&C Butcher to be as straightforward as possible. Below you'll find everything you need to know about delivery, Click & Collect and returns.

If you have any questions about an order, our team is always happy to help. Please call us on 01728 452229 during our opening hours.

UK Standard Delivery

We aim to dispatch all orders within 2 working days of receiving your order.

Your order will be sent via Royal Mail Tracked 48 and should arrive within approximately 2 working days of dispatch.

Orders placed online after 4.30pm on Friday, or at any time over the weekend, will be dispatched on Monday morning in line with Royal Mail's delivery schedule.

Delivery charges

• Orders over £75: Free
• Orders under £75: £4.50

UK Next Day Delivery

For those times when you need your order a little sooner, we offer Royal Mail Tracked 24.

Orders placed before 4pm on a Friday will be dispatched that day for next working day delivery. Orders placed after 4pm on Friday, or over the weekend, will be dispatched on the following Monday.

For example, an order placed after 4pm on Friday will be dispatched on Monday and should arrive on Tuesday.

UK Next Day Delivery: £6.95

Please note that delivery times are estimates and are subject to Royal Mail's service.

Click & Collect

Our free Click & Collect service is available for both O&C Butcher and Fleur products.

Please allow one working day for us to process your order. If you need your order sooner, please call us on 01728 452229 and we'll do our best to help.

Your order will be ready to collect from:

O&C Butcher
129–131 High Street
Aldeburgh
Suffolk
IP15 5AS

International Delivery

At present, we do not offer international delivery.

If you'd like to discuss an international order, please contact our team on 01728 452229 and we'll be happy to see if we can help.

Returns & Exchanges

We want you to be completely happy with your purchase. If something isn't quite right, you can return an online purchase within 28 days for a full refund or exchange.

Returned items must be:

• Unworn and in their original condition
• Returned with all original labels attached
• Complete with any original product packaging, such as shoe boxes

Returning an online purchase

The cost of returning an item is your responsibility, unless the item was faulty when you received it. In the case of a faulty item, we will reimburse your return postage costs.

To return an item:

1. There is no need to contact us before sending your return.
2. Complete the returns form included with your order.
3. Pack your item securely and send it to:

O&C Butcher (Outfitters) Ltd
129–131 High Street
Aldeburgh
Suffolk
IP15 5AS

4. Take your parcel to your nearest Post Office and always retain your proof of postage. We cannot accept responsibility for parcels lost in transit.
5. Once we receive your return, we'll email you to confirm that it has been processed. Please allow 2–3 weeks from posting your return for your refund or exchange to be completed.

Exchanges are subject to availability. If your requested replacement item is no longer in stock, we'll contact you and arrange a refund instead.

Gift purchases

Refunds for items purchased as gifts can only be issued to the original payer.

If you choose to exchange a gift rather than return it for a refund, please be aware that the original payer may become aware of the exchange.

In-store purchases

Our online and in-store returns policies are different.

Purchases made from our Aldeburgh store are eligible for an exchange or credit note to the value of the item being returned. We do not offer refunds on in-store purchases.

Exclusions

For health and hygiene reasons, the following items cannot be returned:

• Underwear
• Earrings
• Swimwear where the hygiene seal has been removed

If you have any questions about a return or exchange, please don't hesitate to contact our team. We're always happy to help.