FAQs

1. Is my item in stock?
2. Can I pay by cheque or cash?
3. Are all prices inclusive of VAT?
4. Do you have a shop?
5. Do you have a catalogue?
6. I’m new to the site, how do I order?
7. Can I contact you by telephone?
8. Do I have to order online?
9. When will I be charged for my purchase?
10. How do I return an item?
11. Can I get more information about a product?
12. Can I cancel my order?
13. What will happen if I’m not in when you deliver my parcel?
14. Do I have to pay for return postage?
15. What are your store opening times?
16. Do you offer click and collect?

1. Is my item in stock?

We’ll try our hardest to make sure this website is up to date and if an item is unavailable we’ll try and make sure it’s highlighted next to the product. Occasionally something is out of stock but we’ll be able to get it in within 48 hours so in that instance we’d class the item as ‘in stock’.

We cannot ensure permanent availability of all items, although we try our hardest. Some goods sell much better than we predict; lead times can also be quite long. If something is out of stock, we'll always give you the best information we can on anticipated delivery dates.

2. Can I pay by cheque or cash?

We only accept online payments on this website using one of the following methods: Visa, Visa Debit, MasterCard, Visa Electron or PayPal. Your payment details will be processed securely online using the Sage Pay Secure Payments system.

3. Are all prices inclusive of VAT?

Yes, the prices shown next to the products on this website are all inclusive of VAT.

4. Do you have a shop?

We do. Our shop is in Aldeburgh and you can see what brands we stock on the Aldeburgh Shop page.

For directions to the shop please visit our store locator map.

5. Do you have a catalogue?

No, sorry, we don’t currently have a catalogue. If there’s anything you’d like that you think we might stock in the shop don’t hesitate to call us on 01728 452229

6. I’m new to the site, how do I order?

Ordering from this website is a bit like buying something in a shop, you browse to find what you want and when you find it you pop it in your basket. You can start browsing by choosing one of the navigation links at the top of the site.

Here’s the process you’ll be taken through when you find the product you want:

• You will add the item to your basket and proceed to checkout
• You will then be asked to confirm your items and select your delivery options
• You will be asked to complete personal details such as name and delivery address
• You will be asked to confirm the order and delivery information and input your payment details, which are handled by Sage Pay within the O&C Butcher website.
• Having paid for the product you will be shown an order confirmation page and a confirmation email will be sent to the email address you have provided.
• If you would like to collect the order from our store in Aldeburgh please call us as soon as you've placed the order to let us know and we will refund any delivery costs and arrange a collection time.

7. Can I contact you by telephone?

Yes, you can call us on 01728 452229

8. Do I have to order online?

No, you can telephone us on 01728 452229 if you’d like to place an order over the phone.

9. When will I be charged for my purchase?

Payment is taken when you place your order on the website.

10. How do I return an item?

Please visit our returns page for details on how to return an item.

11. Can I get more information about a product?

We try to include as much information about the product and sizing as possible but if you need further details please email us at: info@ocbutcher.co.uk

12. Can I cancel my order?

You have the right to cancel your order at any time. If the goods have already been dispatched you should return them to us immediately. If the goods haven’t been dispatched please call us to cancel the order on 01728 452229.

13. What will happen if I’m not in when you deliver my parcel?

The carrier will leave a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel.

14. Do I have to pay for return postage?

If you are returning goods for a refund or exchange, you are responsible for the cost of return. If the goods are faulty upon delivery we will reimburse your postal costs. For more information see our returns page.

15. What are your store opening times

Monday - Saturday 09.00 - 17.00
Sunday 10.30 - 16.30
We open on Bank Holidays from 10.30 - 16.30 (excluding Easter Sunday, Christmas Day and Boxing Day)

If you have any other questions please email us at info@ocbutcher.co.uk or call us on 01728 452229.

16. Do you offer click and collect

Yes we do. Simply select the click and collect the delivery option in the checkout process. Please allow 1 working day for order processing.