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Privacy Policy


What we collect and why

When you shop with O&C Butcher, there are different ways we gather information about you:

  1. When you register with us, we ask for information such as your name, e-mail address, delivery address and contact details. We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us.
  2. We keep a record of your purchases with us, this means we can send you the most relevant offers. It also means we can deal a lot quicker with any problems you may experience with your order.
  3. We keep a record of any e-mail correspondence you send us. This helps us keep track of any problems or concerns you've had with our products or services.
  4. What we DON'T collect is your payment details, all of this is managed by SagePay and their Secure e-Payments system.


Cookies & Advertising

Cookies are small text files that websites can send to your computer. A cookie can be thought of as an internet user's identification card, which tells a web site when the user has returned. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's e-mail address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.

Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a web site to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. The O&C Butcher website uses cookies to allow customers to move from one part of the website to another and to add items to the shopping basket without having to login repeatedly.

Occasionally, we may use third party advertising companies to serve ads based on prior visits to the Site. These advertising companies use cookies to anonymously collect data. No personally identifiable information is collected by these cookies. The anonymous data they collect is kept separate from the personal information in your Member account.

You can opt out of third party advertising cookies at any time by visiting this page: http://www.networkadvertising.org/managing/opt_out.asp

The European Union Directive on Privacy and Electronic Communications (the "Directive"), which came into force on 31st July 2002, recognises that cookies are a "legitimate and useful tool" for many activities, including verifying the identity of website users. The Directive makes it compulsory for websites to inform users if cookies are being used and to provide some information on how they are used. You can find more information on this subject at www.aboutcookies.org. The Directive also places an obligation on websites to make users aware that they can set their computers to reject cookies. You will find the instructions on how to do this at www.aboutcookies.org. However, you should be aware that the O&C Butcher website (like many other shopping websites) will not work without cookies.

Here's a list of the main cookies we use, and what we use them for:

Cookie name

Cookie purpose

Google Analytics

 

Cookies used to collect information about how our visitors use our site. We use this information improve your experience. More information here: 

http://www.google.co.uk/intl /en/analytics/privacyoverview.html /en/analytics/privacyoverview.html 

DoubleClick

 

Used to inform, optimise and serve ads based on your past visits to our website.

vscommerce

A session identifier cookie that disappears after the browser is closed. This is a unique ID that references the database entry holding information such as the basket contents, logged in status and other information.

VSCurrency

An identifier that references the currency the prices are displayed in.

VSVatPrices

An identifier that references if prices are shown inclusive or exclusive of VAT.

VSCategoryGroup

An identifier that references the last top level category visited.

mobi

An identifier that references whether the customer has opted to view the mobile or standard version of the website.

VSCourierID

An identifier that references the courier the customer has selected.

VSCountryID

An identifier that references the country the customer has selected.

VSWishlistId

An identifier that references the database entry holding the visitors wishlist on the website when they are not logged in.

VSWishlistToken

An identifier that references the database entry holding the visitors wishlist on the website when they are not logged in.

vs_username

The login username of the visitor but only if the visitor selected for the website to remember their credentials.

vs_password

The login password of the visitor but only if the visitor selected for the website to remember their credentials.


How We Use Your Personal Data

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you.  We are committed to using your personal information only for:

  1. Dealing with orders and accounts for the supply of our goods and services.
  2. Planning and managing O&C Butcher?s business activities, including analysing customers' shopping habits and preferences.
  3. Research.
  4. Providing you with information about the products and services we offer.

There are only two circumstances where we may share some of your data with others:

  1. With agents (including credit reference agencies, credit card clearing agencies (HSBC Merchant Services in UK), fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.
  2. In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).


How We DO NOT Use Your Personal Data.

We will never pass on your email address on to a 3rd party for marketing purposes.Further information If you have questions about your personal data or our privacy policy, please contact us at info@ocbutcher.co.uk.

To see all the information we have about you, and to correct any inaccuracies, please write to:

James Stacey
O&C Butcher Outfitters Ltd
129-131 High Street
Aldeburgh
Suffolk
IP15 5AS

And finally...don't forget that if you have signed up to receive emails from us but change your mind and would like to unsubscribe, you can do so by going in to My Account and changing your settings from there. If you have any problems doing this please email info@ocbutcher.co.uk