Give us a call...
If you have any questions about using this website or would like to speak to us about an order call 01728 452229.
Visit us in-store
Come and browse through our whole collection in our shop in Aldeburgh, Suffolk
We accept all these methods of payment:
Frequently Asked Questions
1. Is my item in stock?
We’ll try our hardest to make sure this website is up to date and if an item is unavailable we’ll try and make sure it’s highlighted next to the product. Occasionally something is out of stock but we’ll be able to get it in within 48 hours so in that instance we’d class the item as ‘in stock’.
We cannot ensure permanent availability of all items, although we try our hardest. Some goods sell much better than we predict; lead times can also be quite long. If something is out of stock, we'll always give you the best information we can on anticipated delivery dates.
2. Can I pay by cheque or cash?
We only accept online payments on this website using one of the following methods: Delta, MasterCard, Solo, Visa, Maestro, Visa Electron. Your payment details will be processed securely online using the HSBC Secure ePayments system.
3. Are all prices inclusive of VAT?
Yes, the prices shown next to the products on this website are all inclusive of VAT.
4. Do you have a shop?
We do. Our shop is in Aldeburgh and you can see what brands we stock on the Aldeburgh Shop page.
For directions to the shop please visit How to find us.
5. Do you have a catalogue?
No, sorry, we don’t currently have a catalogue. If there’s anything you’d like that you think we might stock in the shop don’t hesitate to call us on 01728 452229
6. I’m new to the site, how do I order?
Ordering from this website is a bit like buying something in a shop, you browse to find what you want and when you find it you pop it in your basket. You can start browsing by choosing one of the navigation links at the top of the site.
Here’s the process you’ll be taken through when you find the product you want:
1.You will add the item to your basket and proceed to checkout
2.You will be asked to complete personal details such as name and delivery address
3.You will be asked to confirm the order and delivery information
4.You will then be taken to the HSBC website to input your payment details
5.Having paid for the product you will be returned to our site automatically and a confirmation email will be sent to the email address you have provided
8. Can I contact you by telephone?
Yes, you can call us on 01728 452229
9. Do I have to order online?
No, you can telephone us on 01728 452229 if you’d like to place an order over the phone.
10. When will I be charged for my purchase?
You will be asked to provide your payment details at the point of placing the order on this website but money won't be taken from your account until the order is despatched.
11. How do I return an item?
Please visit our Returns page for details on how to return an item.
12. Can I get more information about a product?
We try to include as much information about the product and sizing as possible but if you need further details please email us at: email@example.com
13. Can I cancel my order?
You have the right to cancel your order at any time. If the goods have already been despatched you should return them to us immediately. If the goods haven’t been despatched please call us to cancel the order on 01728 452229.
14. What will happen if I’m not in when you deliver my parcel?
The carrier will leave a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel.
15. Do I have to pay for return postage?
If you are returning goods for a refund or exchange, you are responsible for the cost of return. If the goods are faulty upon delivery we will reimburse your postal costs. For more information see our Returns Policy.
16. What are your store opening times?
Our opening hours are:
Monday - Saturday 09.00 - 17.00
Sunday 10.30 - 16.30
We open on Bank Holidays from 10.30 - 16.30 (excluding Easter Sunday, Christmas Day and Boxing Day)
If you have any other questions please email us at firstname.lastname@example.org or call us on 01728 452229.